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Food Production
Department
Food Production: It is a department which deals with the
preparation of different types of food items. It is not
a visible department to the guest because it usually
works in the back area. It makes the food more delicious
and attractive by different styles of cooking method.
Different cuisine has their own kitchen and specialized
chef to work on it according to their skills. Bakery
departments comes under this which include preparation
of desserts, breads etc. The executive chef, a person of
considerable importance and authority in any
full-service hotel, runs the food production, or
kitchen, department. A variety of culinary specialists
who are responsible for different aspects of food
preparation report to the executive chef.
Food and Beverage Service Department
Food and Beverage Service: It is a department which
serves food and beverage to the guest in a very
attractive and pleasing manner, which creates good
impression on the guest. there are several kind of food
and beverage outlet like restaurants, Bars, Coffee
shops, take away banquets etc. It is the second most
revenue producing department of the hotel by selling
different types of food and beverage to the guest. The
primary function of the food and beverage department is
to provide food and drink to a hotel's guests. In
earlier times, when an inn had a single dining room that
could hold a limited number of guests, this was a fairly
simple task. Today, however, providing food and drink is
much more complicated. A large hotel might well have a
coffee shop, a gourmet restaurant, a poolside snack bar,
room service, two banquet halls, and ten function rooms
where food and beverages are served. It might also have
a lounge, a nightclub, and a lobby bar. On a busy day
(or night), it's quite likely that functions will be
booked in many outlets at the same time.
Front Office
Department
Front Office: The front office is one of the most
important departments in a hotel, as it often offers the
only contact between guests and staff. A hotel's front
office is where guests are greeted when they arrive,
where they are registered and assigned to a room, and
where they check out. It helps to create good image in
front of the guest. It generates the maximum revenue for
the hotel as it sells room to the guests. Usually, the
telephone operator, other guest communications
functions, and the bell staff or those employees
responsible for delivering luggage and messages and
attending to special guest requests also fall under the
front office umbrella. The reservations department takes
and tracks the hotel's future bookings. The Front Desk
department in a limited-service facility includes
reservations, the front office, housekeeping, and
telephone or PBX. In smaller full-service hotels,
security and engineering might also be included in the
rooms department. Responsibilities of the rooms
department include reservations, guest reception, room
assignment, tracking the status of rooms (available or
occupied), prompt forwarding of mail and phone messages,
security, housekeeping of guest rooms and public spaces
such as lobbies, and answering guests' questions.
Accomodation
Operation Department
Housekeeping: This department is responsible for
cleaning and maintaining hotel premises which include
public area, guest rooms, lobby, swimming pool area etc.
generally this department is not visible to the guest.
It works for guest satisfaction through keeping the
environment clean and hygienic. Horticulture is one of
the most important features of housekeeping department
which deals with different types of flower arrangement
and maintaining the garden. This department works to
give pleasant look of the hotel to the guest. In hotels
major part of revenue comes from rooms, rooms which is
not sold on any night losses revenue forever and reason
for poor occupancy can be anything like hygiene factor,
cleanliness, lack of modernizing etc. hence main purpose
is to improve whole appeal of the room. A guest spend
more time alone in his room than any other part of the
hotel, so he can check up the cleanliness he wishes to
as some of the guest are more health conscious these
days. He may check up dusting, in-depth cleaning and
losses confidence if properly not done. Decent room
supplies are service like quick laundry and dry cleaning
service shows guest that hotel is considering his
comfort and wishes to please him. Not only this, from
the cleanliness of lobby, public area, restaurant,
cloakrooms, the state and cleanliness of uniform the
guest can judge a lot about hotel. So we can say that
the housekeeping department contributes greatly to guest
impression of the hotel. House keeping is the department
which determines to a large extent whether guests are
happy during their stay and if they will return to the
hotel again.
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